Health & Human Services

Many of the Health and Human Service organizations in Western New York provide a broad range of service options designed to meet the needs of the region’s transportation disadvantaged, including persons with disabilities, veterans, individuals with lower incomes and older adults.


For emergencies, call 911
Rural Metro (716) 882-8400
Twin City (716) 692-2100

Non-Emergency Medical Transportation

Erie County Medicaid Transportation
Government sponsored program available to Medicaid recipients with no other means of transportation to reach medical appointments. Prior approval is required.
Contact: Medical Answering Services at 1-800-651-7040


NFTA Paratransit Service
(716) 855-7268
TDD (716) 855-7377
Curb-to-curb, lift-equipped van service called Paratransit Access Line (PAL) is available for qualifying individuals. PAL’s service area extends three-quarters of a mile, on either side of, or from the end of Metro Bus and Rail’s fixed route service. This does not apply to commuter or express route service. Learn more about NFTA Paratransit.

NFTA-Reduced Bus Fare for Individuals with Disabilities
(716) 855-7216
TDD / Relay 711 or 1-800-662-1220
This service allows individuals with a temporary or permanent disability to ride Metro Bus and Rail at a reduced rate. Learn more about NFTA’s Reduced Fare Programs.

Western New York Independent Living, Inc.
Western New York Independent Living, Inc.’s Getting There Transportation Program provides a full range of assistance, programs and services to enhance the quality of life for all individuals with disabilities in Erie County.  Learn more about Western New York Independent Living, Inc.